Shipping Information:

All packages will be sent via ground shipping unless otherwise specified. Ultimate Party Supply will select the carrier appropriate for your order. We use USPS, UPS and FedEx.

For all shipping methods, additional charges will apply to oversized boxes. Please call for a quote: 866-627-2789.

Shipping and Handling Charges:

$8.50 Ground Shipping

Free shipping does not apply to Next Day, Second Day and 3 Day Select Shipping please contact us at 866-627-2789 if you have any questions.

• Next Day Air – add $25.99 to $39.99 to the regular shipping and handling charges listed above.
• Second Day Air – add $18.99 to $25.99 to the regular shipping and handling charges listed above. 
• 3 day Select – add $9.99 to the regular shipping and handling charges listed above.

• FOR A LIMITED TIME FREE GROUND SHIPPINGis available on orders of $65.00 or more in the 48 United States (excluding discontinued/clearance merchandise). The above rates are for shipments in the contiguous United States.
• Please call for shipping quotes to Alaska, Hawaii. Please place your order on-line at regular table shipping rates and we will contact you if additional shipping charges apply.
• Please note: FedEx and UPS do not deliver on the weekends.
• APO/FPO addresses are not considered international addresses. We ship all orders to these destinations via U.S.P.S. Priority Mail only. We can not express ship orders to APO/FPO addresses. Please Note: U.S.P.S. Priority mail is not considered Ground shipping, therefore free shipping offers do not apply.
• All GROUND shipments are processed and shipped within 2-3 business days. The map below indicates UPS transit times from our store in Garland, TX to your destination.
• Please allow up to 12 business days for ground shipments to be processed, shipped and arrive to its destination.
• All EXPRESS orders received by 12pm CST M-F will be processed and shipped the same day. Please review the chart below for shipping/arrival times.

Express Shipping Transit Times
	Processed	Shipped	Next Day Service Arrival	2-Day Service Arrival	3-Day Service Arrival
Orders received before12:00pm CST:
Monday	Monday	Monday	Tuesday	Wednesday	Thursday
Tuesday	Tuesday	Tuesday	Wednesday	Thursday	Friday
Wednesday	Wednesday	Wednesday	Thursday	Friday	Monday
Thursday	Thursday	Thursday	Friday	Monday	Tuesday
Friday	Friday	Friday	Monday	Tuesday	Wednesday
Orders received after12:00pm CST:
Monday	Tuesday	Tuesday	Wednesday	Thursday	Friday
Tuesday	Wednesday	Wednesday	Thursday	Friday	Monday
Wednesday	Thursday	Thursday	Friday	Monday	Tuesday
Thursday	Friday	Friday	Monday	Tuesday	Wednesday
Friday	Saturday	Monday	Tuesday	Wednesday	Thursday
Orders received Sat & Sunday	Monday	Monday	Tuesday	Wednesday	Thursday
Ground Shipping Transit Times
All orders are processed and shipped within 2-3 business days.  GROUND shipments are usually received within 12 business days.  **Please note - personalized items may add additional shipping time to your order.

Returns

Ultimate Party Supply is happy to unconditionally guarantee all of our merchandise. If you are not completely satisfied with your purchase, you may return it to us for a prompt exchange or we will refund your credit card account for the entire amount, less original shipping charges. Please see additional guidelines below:

Return Policy:

• Everyday merchandise can be returned or exchanged within 30 days of purchase with the original receipt.
• Return orders that originally qualified for Free Shipping will receive a refund minus the oringial shipping charges incurred by Ultimate Party Supply.
• ALL SALES ARE FINAL ON HOLIDAY and/or SEASONAL MERCHANDISE. 
• ALL SALES ARE FINAL ON CLEARANCE and/or DISCONTINUED ITEMS.
• All merchandise must be unworn, in original packages, and in new condition.  Headpieces, masks, whistles, horns, personalized products, food or food related products cannot be returned.
• Include the original sales receipt with your return.
• Securely package the item(s) to be returned.
• Return your package to us using the mail carrier of your choice. We recommend using a carrier that provides a package tracking number. (We are not responsible for lost packages.)
• Shipping charges are not reimbursed.
• All returns will be credited to the original form of payment. If you are receiving a credit card refund, please allow one to two billing cycles for your credit to appear.
• Please ship your return to:  Ultimate Party Supply - 1049 S Jupiter Rd, Garland TX 75042

Questions?

If you have any questions regarding a return, please e-mail us at customerservice@ultimatepartysupply.com. You may also contact the Customer Service Department at 1-866-627-2789, Monday through Friday from 10:00 a.m. to 4:00 p.m. CST.